By jphrase
July 13, 2015
NAPA sold me the ...
NAPA sold me the wrong brake pads, so I spent an entire afternoon trying install them, only to give up and make an appt. at the garage. The garage then informed me that they were the wrong brake pads, so I had to exchange them at NAPA (which they did). However, I was stuck with a $200 garage fee that I wouldn't have incurred had they sold me the right parts to begin with. They also would not pay any of the $200, even though they fully admitted it was their mistake. VERY unsatisfied!
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