Skycon Building Products is an owner-operated company based in Toronto, Ontario. We have been in business since 1989 and at our present location of 76 Eddystone Avenue since 1998. Skycon prides itself on customer service and after sales assistance. We don't have voice mail and one of the owners will normally take your call. As you examine our website further you will see the wide range of products we carry. If we don't have the product you are looking for we can normally either get it for you or put you in touch with someone who can.Our business has grown remarkably over the past several years mainly through word of mouth from satisfied customers. We have built great relationships with our suppliers and customers alike and our mission is: "Growth through excellence of service and quality of product".We invite you to browse this website and please don't hesitate to call us or come in and see us at our warehouse.more...See more text
At first, I thought this place was great. The guy on the phone seemed pretty cool, so I was excited to do business with them. After talking to him about a product I needed, we agreed on a price that was both good for me, and good for them. After trying to get some shipping information on some silicone. My requests were ignored and I just got a short email saying "Call with a credit card. We can get this out today." I was a little taken back by this, but just chalked it up to an over enthusiastic sales rep. After explaining that I was still working on my prop and didn't need it just yet. I waited until I was ready and contacted them again. I didn't get to talk to the person I had previously, so I explained it all to the person I was on the phone with the deal, and his response was "Call tomorrow when John is here." Ok. Fine by me, I didn't get to call due to time zone differences, so I emailed John again. Explaining that when I called the person I talked to said that my price wasn't for two like we agreed, and that it would be cheaper for me order from a different distributor if that was the case. His response was "Go ahead. You said it would cost you 160 per kit." Which wasn't what I said AT ALL.
I can honestly say, this is my worst experience with any distributor in this business. For that, I give you no stars. and every friend I have in this business (which is a lot) to avoid you guys like the plague.
