Runners' Choice

At the suggestion of a well known shoe technician in London (They make physical adjustments to soles, structure, etc. for those with disabilities, medical issues, orthotics, etc.) I contacted Runner's Choice for a specific pair of New Balance shoes that could take a big adjustment: 2" or 5.8 cm to one shoe. The order was supposed to take two weeks. I heard nothing. I telephoned repeatedly. I asked the owner to contact me. Nothing. Discourteous, rude and no empathy for the disabled.

Great Service, Great choice of shoes

I have purchased many running shoes specializing in different activities but needed a shoe that I was able to not get shin splines on during my workout on hard floors. My workout is a mixture of Jazz, kick boxing etc...My shox werent cutting it and either was two other pairs I purchased that were expensive. The manager took the time to go over my options and understand my budget. I didnt feel pressured I felt relaxed. Its been over a year and my shoes are holding up great and have had no pain in my legs. The service was great and price was just as good!

Worst experience EVER!!!

The only place that I would purchase running shoes was at Runners Choice because I did not know a lot about shoes and trusted their recommendations. The last time I was in, the gentleman recommended stabalizing shoes so I purchased these shoes. Now I am in physiotherapy and have lost half a running year because of it!!!!! Stabalizing shoes, I found out from the physiotherapist are for a small percentage of the population. Thanks a lot and I am glad you sold a pair of hard to sell shoes but you have lost a long term customer for it and I am telling EVERYONE about the ineptness of your employees.