Be prepared to wait a ridiculously long time on hold or worse to wait and THEN be hung up on. If you're lucky you MAY manage to speak to someone after repeating this cycle 2 or 3 times but don't count on it! Also no point in paying attention to their scheduled hours, they seem to make those up as they go. Point in fact - I've been calling all afternoon for an appointment and keep getting a message saying the clinic is closed even though according to their own propaganda they should be open!