The staff at Meadowville carry this forward when they help a customer select a suitable tree or hanging baskets of annuals, give advice on growing perennials, or assist with the landscape design and layout of a project.
Great Customer Service! I ordered an online bouquet from them for Mother's Day, but the flowers dried up a bit during shipping and my mom ended up unhappy with the product. The owner offered a full refund and gave me a free bouquet!
This company is incredibly unprofessional. I ordered a yard bag of dirt from them and attempted to get it delivered for 7 days before finally giving up and demanding a refund. They overcharged me for the order and I kept getting the run around from their staff. I even had one of the several staff members I talked to tell me that they've had "nothing but hassles trying to get yard bags delivered this year". If you don't have the means to offer a service, you shouldn't offer it!
Worst customer service from the owner - she does not care at all and very rude! The 3 female employees very polite regarding problem but can't do anything without speaking to her. Ordered Triple mix and received 'landfill' soil. Phoned 4 days in a row..spoke to all 3 employees. Boss said she would call yesterday...still hasn't! Never do business with them!! Even the employees seem afraid of her - pretty sad and pathetic!
Recently ordered soil and sod from this company. Despite follow up and confirmation the product was not delivered. Follow up with the company ended withit would not be delivered until the next day. No one in the store could take ownership or provide a reason. Canceled the order. Unless you are only buying from them at their store (cash and carry), my advice is do not deal with this company and certainly do not provide any advanced payments. Avoid at all costs.
Matt at the depot has been really helpful in getting our deliveries when we need them, even when the time line is tight. He goes above and behind to help our company meet our needs!
Owner does not care about customers. Loader operator hit my new truck with the bucket while loading p-gravel into the box. Ended up tearing a hole in the rolled up tunneau cover. Owner did not care at all, and stated that is why they have signs on the yard saying they are not responsible for damages. She suggested I patch the hole up with tape.
As for caring yes I do care but we talked to the loader operator and he said he didn't hit the cover. We do have signs all over the yard stating we are not responsible for any damages. Also, the hole in the cover was the size of a pea (of which I have pictures) and wanted us to change the whole tunnel cover for $600.
