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Details
Information
Reviews
Location

Cuisine type

  • American Cuisine,

Dishes

  • Hamburger,

Products and Services

  • Sandwiches,

Languages Spoken

  • English,
Location
488 James St N, Hamilton, ON L8L 1J1
Useful Information

Opening Hours *Holiday hours

Tuesday
Wednesday
Thursday
Friday
Saturday
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Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - The Harbour Diner

How would you rate this business?
3.3/5
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3
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Restaurantica12
By

Disappointing

My husband and I dined at the Harbour Diner after a friend highly recommended it. We arrived on a Saturday evening around 5pm and the place was empty so we were thinking we'd be served fairly quickly and we'd beat the dinner rush that we'd been told about. We were told to seat ourselves and about 20 minutes later the server came over and asked if we wanted anything from the bar and she didn't have menus for us. We had to ask for menus and the server told us she'd bring them and we didn't see them until she brought our drinks. It took another 20 minutes to for her to come back and take our order and I could understand this if the place was packed but there were twelve people in the place at the time we were there. It felt like they were dragging service so we'd run a big bar bill. When we finally were able to order we started with the Escargot Appetizer, my husband had a burger and I ordered the lobster macaroni and cheese. Everything was a huge disappointment. The escargot were clearly overcooked and rubbery in texture. The broth tasted better than the escargot and we did like the bread that came with them. Next was the main course. My husband's burger was dry and still pink inside and both of us are professional chefs so we know better than to serve a pink burger even if we know it's fully cooked. He was put off by the pink and decided to share my mac and cheese. It was a huge portion of mac and cheese that looked and smelled amazing. The best part of it was the garlic bread slices that came with it. The sauce was not "fresh made" and I don't want to even think about what was in it. When our server asked how we were enjoying our meal we told her the truth and her response was to say that "no one else complained about it" and nothing was done to compensate us for our experience. My husband and I are both chefs and would never let a diner walk out of either of our restaurants as unhappy as we left the Harbour Diner without doing something for them. To give a diner a rain check or a meal check for a meal not enjoyed is good customer service, something the Harbour Diner needs to learn. Maybe their take it or leave it attitude works in Hamilton but in Toronto it wouldn't work. I will try them again but if my next experience is like this one, they are off my list permanently.

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Restaurantica12
By

Didn't likeitq

We heard alot of good things about this place so we gave it a try. The first time we went for dinner and neither of us liked the food. The meatloaf tasted like it was made two days before and the turkey dinner was beyond dry. We gave them another chance and went for lunch one day and sadly we were not happy with our meals then either. The owner (well I think she is the owner) was very rude to her staff and we heard her on more than one occasion yell at what I think is the kitchen staff and in general her attitude was just not positive. We will not be back, there are alot of other restaurants on James North and we will be taking our business there from now on.'

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Restaurantica12
By

Quaint little place

Came here because of a wagjag or groupon (don't remember which). Was not sure what to expect because it is very tiny, and the furniture is mismatch. The menu had a good variety, and the prices were good. Food was very good, and worth the trip. Would go back again.

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Restaurantica12
By

Best service in Hamilton!

We love the Harbour Diner. Our handsome server was attentive and wonderful; a true delight, and full of smiles and good cheer. The food was amazing as well. Our server recommended some of the features, and we ended up ordering a few of the features as opposed to our regular meatloaf and shepherd's pie. All of the food was to die for, and the service was some of the best in the city. Even with a line of people out the door, our server remained calm and collected, and the quality of service was never compromised. You can tell when someone enjoys their work, and it is quite evident at the Harbour Diner; not just the service, but the quality of food as well. We will definitely be going back to the Harbour soon!

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Restaurantica12
By

Got up and left

Well, where do I start. First off when we arrived Sunday morning Aug 29th @ 11:00 am there was another couple ahead of us in line. They wanted the raised window seat. They had to wait 15 mins for the waitress to clean the table. As for us, once we were seated in the seat by the door that was empty when we arrived it took an additional 5 minutes for the menu, 7 minutes after that we received our water. She said the coffee wasn't ready yet. Once it was ready 10 minutes later she was serving several people who had arrived after us. At least 3 other tables worth of customers ahead of us hadn't even been served yet and we were already at the 27 minute mark. I can understand if there was only 1 waitress, however there were 4. Apparently time management is not one of their skills. We decided to leave and go to Mrs C's Kitchen. At least there you get quick service. Less staff more efficient. Everyone gets their food 10 minutes upon arrival. I guess if you have nothing to do all day, then by all means waste your time going to The Harbour Diner. Trust me you'll be there for awhile. But if you have things to do, I strongly recommend you go elsewhere. You don't need to waste your time here.

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