Customer service was terrible. I called for directions because I was turned around and had never been there before. I had an appt. I was three minutes late when I walked in and was told to take a seat, and wait a few minutes as she had to finish with her client. 25 minutes later the girl I was there to see took another client. When I asked what was happening, I was told that I had to wait another 30 minutes because I was late. At this point I explained that they should have told me this.
They were very good to me, but then they just got sloppy and rush every time. Then one girl broke a thing of nail polish all over my moccasins, didn't offer to pay for them. Then next time I came in I asked if I could get a free set or discount for what they have done. And nothing. Lost all respect for them. Customer service at an all time low.
They are very sweet here. My nails looked so cute when the lady finished, but the next day, one of my shellac nails chipped and they fixed it that same day at no charge. I thought this was great! But two days later, that very nail and another one peeled off completely. Two days later another started to peel off. I took a closer look and found most of mine were starting to get little air bubbles under them, so out of frustration I proceeded to peel the rest off with no problem. I'm no stranger to shellac nails. Usually they are difficult to get off, but these all came off in one smooth motion. I was excited when I found this place. It was fairly close to home, cute, quaint atmosphere, and very friendly staff, so it saddens me to say I will not be back.
