Very helpful, from office staff to the service technician. Excellent service quick to respond and rectify the problem with warranty on our Kitchenaid refrigerator. Thanks Avalanche second time and will use them again Well I used them again, with my GE Stove, they came and diagnosed he problem I talked with GE, Avalanche sent their report to GE and a week later the part (free from GE) was shipped direct to Avalanche and was installed quickly and my stove is back up and running. Thanks again