Are you the owner of this business?
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I have two units with this company and zero complaints.
1) If the staff here tell you anything about their units, get it in writing as there is a good chance they are misleading you. Their boilerplate rental agreement doesn't make any promises about ventilation or heat, despite what their website and office staff say. 2) If there is a heater/blower in your unit, don't assume they will actually turn it on to protect your stuff. Misleading! 3) If you do have a problem, don't expect them to do anything to fix it. Buyer beware!
Think your friends might be familiar with this business? Ask your friends on Facebook to see what they think.