Dr. Drone is an innovative UAV repair and retail center. We focus on high quality customer service at a personal level. Customers are thoughtfully matched with an industry professional in an effort to meet personal needs.
Our team of skilled engineers has been hand selected for their knowledge, understanding and passion for unmanned aerial vehicles. We are trained to offer repair and service for all commercial and recreational UAV variations.more...See more text
I Dropped my drone off at the Dr in the beginning of August because I thought my drone had water damage, as it had trouble connecting and had an SD card error. 2-3 weeks later they called me back saying they’ve “fixed my right control arm” a problem I didn’t know it had?? MY FIRST FLIGHT with the drone back was the EXACT SAME EXPERIENCE AS THE LAST FLIGHT BEFORE I DROPPED MY DRONE OFF with them. Now it’s been 2 months, a bill and I don’t even have the drone in my hands??
I called Dr. Drone in Dartmouth with firmware issues on my DJI Phantom 3 Advanced. I spoke with Justin. He walked me through the process of getting it straightened out. Their service was out standing. Very friendly and said if I had any problems not to hesitate to call them back. I would recommend them any day.
Terrible customer experience. Does not answer messages on Facebook nor do they try to actually help a consumer. They do not care about your experience and and clearly think of themselves above all else.
