We placed a pickup order to be ready for 6pm; giving them an hour and a half to have our order ready. Unfortunately, they made our pizza incorrectly. When my partner arrived to pick it up, the rush had just begun, so there was a but of a wait. When we realized the order was wrong we called immediately and were greeted by a polite employee whom was about to call us. Our pizza was made for us and delivered at no charge with a couple extras! All in all, fantastic.