Extortionist service rates, poor customer service, and Dr. Mackenzie - the owner - is a true racketeer who pretends not to hear you when you start talking the exorbitant rates he charges.
I have been using Mountain Animal Hospital for three years and I love these vets! Each of them and their team. They know my babies, they understand my budget concerns (with five pets, it does become a concern), and do what they can to make my critters enjoy their visits. My dog actually wags her tail here (a first at a vet clinic), my older cat doesn't hiss at them (good for her, opinionated as she is), and my youngest will love and take treats even when she knows she's at the doctor's. When discussing my pets and their care, these vets listen and understand my concerns and my expertise with my babies. My littlest had to have surgery to remove a ruptured eye and recovered beautifully! Within hours of being home, she demanded to be back with the family. No backlash from this surgery or her spay. These vets will truly take care of your critters and do some in a fashion that is respectful of you as their human parents.