We are proud to bring you quality brand name products, one of the largest selections of flooring in Canada, and knowledgeable staff. We also pride ourselves on giving you all the options at great value. With fully stocked warehouses, we invite you to visit our stores and see the value for yourself. There may be other flooring stores out there, but End Of The Roll Flooring Centres makes every shopping experience feel like a trip down the red carpet. Plus, you can take your new flooring home and enjoy it today.more...See more text
I have been to this store twice and each time it is a very positive experience. They are very knowledgeable and work hard to make your dollar go further. They even cut my carpet runner on the spot so I did not have to go back. The first time I went they suggested we cut the flooring in a such a way that it did the floors in two of our bathrooms. We would have never thought of this ourselves. The ladies are friendly and down to earth! We will definitely be back!
First of all Russ and his great staff are very knowledgeable. We found many styles/price ranges. We asked about having someone to install our purchase and they suggested Myles. We called him and this very friendly person was able to install it perfectly for us in just a few days. Then we asked about someone to come and do baseboard install and they suggest a very nice gentleman Mike. He is coming this week. So in a matter of 2weeks all done. So the Scott's are very happy.
The owners were very nice however..we purchased berber carpet for our upstairs and were suggested a carpet that was popular and canadian made. We bought the carpet and were referred to an installer named Emran. They said this carpet is not good and very thin. It was installed with a seam in the middle of the hallway and ever bedroom. The stairs were done and had tacks/nails sticking out so we had to call them back...twice! You can see the nails still at the top of the stairs. We spent approx. 3000$ and it looks terrible! The installer blames the quality of carpet...I blame both for a poor install and quality!
I am sorry to hear about this situation. I can assure you that all the carpet we have here is under warranty. So is the installation of the carpet.
Please contact me at your earliest convenience so that we can have this matter taken care of quickly, also to find out why you were given carpet that does not suit your needs.
By revmom3
May 25, 2015
The installation ...
The installation was terrible -- it's crooked -- and no one will take responsibility for that. I will never use this merchant again.
I am sorry to hear about the poor installation service that you had with us. Please be advised that our installation comes with a warranty.
I would like you to contact me directly so that we can have this inconvenience fixed as soon as possible.
Jenn
Sales Manager
519-570-2722
