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I signed up for in person obedience classes for my dog, and due to the pandemic and new regulations they switched to virtual classes. I completely understand this decision, and that this was not under their control. However, there were multiple things that they handled in an extremely unprofessional manner: -less than 24hrs notice of change -refusal to refund, even though they know I signed up specifically for the in person factor. DO NOT ENROLL, THEY ONLY CARE ABOUT MONEY.
very disappointing Only person with any integrity at this place is Brittany, the groomer. Rude, poor communication. And very negative atmosphere Took my puppy there from day one, did 2 levels of training plus a lot of private lessons, when I started seeing fearful traits in him. I communicated many times my concern about this and asked for direction with this issue and was basically ignored. So naturally I Took my business elsewhere, where I saw the huge difference The other place was much more effective, professional and in a relaxed and positive atmosphere-huge difference. After some time the trainer here suggested I try agility to encourage a stronger bond between my dog and Myself. hesitantly, I returned to All About Dogs, (due to lack of any other facility that provide agility classes) After 2 levels my dog began to show signs of stress and anxiety, at the 1st class of the 4th level he became very anxious and just couldn't be consoled so I pulled him out of class half way through. By the advise of many other experts I decided to stop all classes so as not to stress my dog out any further. It was clearly not a good fit for him. The owner is refusing to give me even a partial refund. We completed 1 class Out of 6 classes that I paid for. (Very expensive classes) She never even called to see how my dog was doing or to discuss what happened in class that night. Considering the time and money I've spent at this place, it's very upsetting that she doesn't have even an ounce of respect or regard for me or my dog. Seems to me like a very money driven business...All About Money and not about your dog ! Should have listened to my instinct the first time around ...Be aware
TERRIBLE EXPERIENCE: Booked a private consultation with All About Dogs for 1.5 hours ($180 without tax), was charged for 2.25 hours (over $300 with tax). Did not realize until I got home they had overcharged, as they send the receipt via email. I contacted them multiple times, and my emails were ignored and when they finally replied they said it was my fault because I didn't track the time and because I didn't make it clear I had a budget restriction, despite a confirmed appointment time slot.
All About Dogs is a magical place for dogs (ant their owners too)! Renee helped my Rachel build her confidence thru agility training and helped me to be a better owner. An A1 experience.
We found Renee at All About Dogs a couple of years ago through a friend. I am so happy we signed up! Phoebe is involved in the agility classes there, and she couldn't be happier! She cries and whines with excitement when we tell her we are going to see Renee and do agility! Always positive methods - never punishment, which is how dog training should be! I highly recommend All About dogs to anyone for training, agility, and anything and everything else you need!
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