With our fabulous location and casual, friendly atmosphere, Snug Harbour is a popular spot in Port Credit, Mississauga. As a result our seating in particular during the busy summer months is available on a first-come first-served basis.
Four of us went for my birthday lunch. Waited over an hour for food which never appeared, server told us it was coming but they were short-staffed. After an hour and a quarter we sent her into the kitchen to find out what time it was going to come-turns out they lost our order. So the server had just been making things up to tell us while we waited. we left and refused to pay for what we had to eat and drink so far. There was no customer service from management-they should have enticed us to come back by giving us a gift certificate but they did not, they did not seem to care if we ever returned. I think this place gets so much business due to the location which is really nice, that they don't care about customer service. Nice weather is not an excuse to be busy, if a business is short-staffed, there are places to go to get staff. Customer service should not suffer. No exuses, they ruined my birthday afternoon and upset my family. We will never go back.
The atmoshere and service was outstanding.
I took a friend of mine out to celebrate a promotion I received. We had many drinks and had a great time. When dinner arrived, my friends order was correct, mine wasn't. After 5 minutes our server asked how things were, I said that my order was incorrect. She corrected it promptly and we began eating our fish and chips. We were both disappionted in how small our single servings was. After we finished, our server returned and we told her that we were not satisfied with the size of our serving ($10.50) and asked if we could have one one of them removed from our bill. She was unable to do so, so I asked for her Manager. Her Manager was unwilling to accomodate our request and I asked to speak with her Manager. She said that person would be one of the owners who was dining with his family. I requested that I speak with him. After a few minutes he approached our table in an agggressive manner and with our bill in hand, stated that we had spent $120.00 plus tax on drinks (over 3 hours) and said that "2" Managers had spoken with us and accussed us of having to much to drink and upon further conversation stated that he was going to call the police if we didn't pay the bill. Frankly, we were shocked by his approach. I said, "We spoke with one Manager, what do you mean by two? He said, "I don't care" and would not explain why he said two when we only met with one. He again threatened to call the police. I was shocked that he took such an aggresive approach to an amount that accounted for less than 10% of our bill. Since he was one of the owners I realized that there was no where else to go. I left $150 to cover the bill and $30 for our waitress (by the way, the waitress, Stephanie, was very good). We left fealing extremely disappopinted by the way that we were treated and agreed that we would not return in the future.
The place was visited 4 times so far. Very nice...
The place was visited 4 times so far. Very nice music and patio, beautiful view. A very romantic place. Service is good but slow. Their best dish, seafood pescatore, is good but expensive ($23) and the portion is small for that price. Rainbow trout (second recomended popular dish) had some unpleasant aftertaste. Calamari rings were okay. The choice of food, however is not very big. Generally, the atmosphere is nice, but food.... I had much better.
We fell for this place again, the nicest patio in...
We fell for this place again, the nicest patio in Miss'ga but the food and service are defintely below average. We don't mind salt but the steamed clams were so salty we could not even eat them, fish batter was OK but greasy, calamari was OK. Waitress was inattentive and kept chatting with another guest and we had to often wave her down to get service.
